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We are located at Hersham Place Technology Park, Molesey Road, Hersham, Surrey KT12 4RZ.  

This address is the home of Air Products and a number of other tenants.  We are adjacent to Laithwaites and opposite Lidl.

Ample free car parking on site.

Our open courses currently take place at our offices Hersham Technology Park (KT12 4RZ) at weekends.

During the week and at weekends our closed courses are provided at the customers premises.

Yes.  

Courses are operated under ProTranings or First Aid Industry Body.

Yes.  Our assessed courses are compliant with Health & Safety (First Aid) Regulations 1981

Yes.  There is continual observation, a multiple choice assessment paper and practical assessments. 

Courses are operated 1 instructor to 12 learners as a maximum.  Minimum courses are with 2 learners.

Preferrably by bank transfer with the details on the issued invoice.  Otherwise payment by card can be arranged.

Yes in certain circumstances.

A customer who has paid may cancel the course up to 7 working days prior to the course commencing and will be entitled to a full refund or can switch to another date. 

Cancellations received less than 7 working days prior to the course start date will not be entitled to a refund. 

FFA retains the right to cancel or postpone any course.  Where this does occur, as much notice as possible will be given and the paying customer will be offered a full refund for the cost of the course,  no other compensation will be given.

Refunds are also provided in line with the Consumer contracts regulation 2013.

Refunds are not provided should you not pass the course.

Products purchased from FFA , either via our online shop, during a course or directly from our office, may be returned to our office within 28 days of purchase, provided the item(s) are still in a good condition.

Customer items that are being returned by post will need to cover the return postage. 

Where the return is due to the item(s) being faulty then please forward by email a copy of the postage receipt.  Where items have proven to be faulty the buyer will be creditted back the cost of postage.

Once we have received your course booking we will forward an invoice which will include payment details.  Payment of the invoice secures your place on the course and not the course booking.  

It is essential to pay the invoice as this secures your place(s) on the course.

Where the invoice is forwarded and not paid it is possible to loose seats on the course date.

On site or closed courses are where we attend a business, school or home and undertake a training course specifically for that group.

Open courses are courses that are advertised on a certain day, time and at a location and are open to all.

Wear clothing appropriate for kneeling, sitting and standing. When you are knelling you may be leaning forward so it best not to wear short clothing like skirts or shorts and loose fitting blouses.

Yes.  This is for certification purposes only.   Identification could be your passport, residence permit, driving licence, company identity, provisional licence, student card.  These are examples and the list is not exhaustive.

On site courses are literally courses held at your premises. 

There are conditions for courses being held at your premises.  Some of the criteria ranges from adequate space for practical training for the students and trainer, noise and interruption level must be minimum and access to toilets and welfare facilities will be needed.

On site courses work on a different pricing structure than open courses and can be scheduled with a minimum of 2 students.